Research & offer
Product selection, competitor teardown, customer language, pricing and the bundle structure that makes the unit economics work.
Mad Firms builds and operates direct-to-consumer e-commerce brands. We also work alongside founders and operators who want an outside team that runs stores for a living, not one that only talks about it.
Mad Firms is an operating company. We find products with a clear reason to exist, build the brand and the store around them, drive traffic with paid media, and handle everything from the first order to the last delivery.
Because we run our own brands, the advisory side is grounded in current numbers rather than theory. What we recommend to a client is what we are doing in our own accounts this week.
Most e-commerce advice comes from people who have stopped selling. Ours comes from stores that are open right now.
The same three phases whether we are launching one of our own stores or stepping into a client's.
Product selection, competitor teardown, customer language, pricing and the bundle structure that makes the unit economics work.
Store, checkout, tracking, e-mail flows and the first creative batch. Built once, measured from day one, fixed fast.
Paid media, retention, fulfillment and customer care, run week after week. Growth that survives the second month.
For founders, brand owners and investors who want an operator's eye on their business. Short engagements with clear scope, or an ongoing seat at the table.
A line-by-line review of product page, offer, checkout and tracking, with a ranked list of what to change first.
Meta and Google account structure, creative testing cadence and the reporting that tells you whether to scale or stop.
Bundles, tiers, gifts and guarantees built around margin, not around what looks generous on a mockup.
Payment setup, order flow, logistics hand-off, after-sales and the tooling that keeps a small team from drowning.
Considered purchases with a real price tag: air treatment, laundry, kitchen and cleaning. Long product pages, comparison content and a checkout that earns trust at a higher ticket.
Supplements, grooming and everyday wellness sold on subscription-style bundles. Repeat purchase, review programs and retention flows carry most of the weight here.
Garden, sleep, mobility and the objects people buy once they have decided to change something. Visual storytelling, gift offers and seasonal timing matter more than raw price.
Tell us what you are building or what is stuck. We answer every serious message within three business days.